Refund policy

Someprints Return & Refund Policy

At Someprints, our photography prints are produced with the highest standards of quality, numbered and signed for authenticity. Due to the nature of these works, purchases are final and cannot be returned or exchanged, except in cases of damage or fulfillment error.

Your Right to Cancel

For non-custom products (e.g., ready-made goods, books, or other items)), you have the right to cancel your order within 14 days of receiving it. Once you notify us of your decision, you have an additional 14 days to send the goods back to us. You will receive a refund once we receive and inspect the returned items.

Custom-made products (such as art prints) cannot be canceled or returned once production has started.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 14 days of receiving your order at hello@someprnts.com with the following:

• Clear, high-quality photos or video showing the issue (close-up and full view)

• Photos of both the inner and outer packaging (these are crucial for shipping claims)

• Your order number and a brief description of the problem

This information helps us investigate, file shipping claims, and determine the best resolution. Once your claim is approved, we will arrange for the collection of the damaged item and send you a replacement at no additional cost.

Responsibility for Third-Party Deliveries

If you choose to have your order delivered to a warehouse, framer, or other third-party receiver, it is your responsibility to ensure that the items are inspected upon arrival. Ownership of the goods transfers once they are checked in at the third-party location.

Final Notes

We aim to make this process as smooth as possible and ensure you receive your order in perfect condition. If you have any questions about your order or our policy, please contact us at hello@someprnts.com